FAQ'S

 Purchasing

Where can I purchase a machine from Luna Machinery?

A: Please see our Contact Us page for a complete list of showrooms across all States. Alternatively, you can submit a quote request using our website.

How do I purchase spare parts and accesories from Luna Machinery?

A: You can purchase spare parts and accessories using our website cart and checkout.

Alternatively you can call, email or fax your order if you prefer. See Contact Us information for details.

What if I'm unsure of the size or type of my spare part or accessory?

A: Please use the 'Get In Touch' form on the following link and we will call you to discuss your requirements.

I'm opening up a new business & need advice on the most suitable machines to start with?

A: We suggest making an appointment to come into one of our showrooms so we can fully understand your unique requirements and demonstrate the machines in action. This allows us to work together to get the best resultt for your business.

Do you offer installation and delivery for your machines?

A: Yes. We offer installation and delivery nationwide. Cost is individual for each customer depending on requirements.

 Payment Terms

What are your payment terms?

Once we receive confirmation of your order we require a 20% deposit to begin preparing your order. Full payment is required before your order is shipped. 

Our full Terms & Conditions can be viewed here.

What types of payment do you take?

We take accept Master Card, Visa, EFTPOS, EFT (Electronic Funds Transfer), Cheque and Cash. Please note that Cheque funds must be cleared before goods will be shipped.

Do credit cards attract a transation fee?

Yes. Credit card payments attract a 1.5% transaction fee.

 Finance

Can I finance my Machine?

We partner with a number of finance firms that can offer full or part finance for our machines. Standard approval criteria applies.

 Delivery

When can I expect my Online or Phone order once I've paid?

1-2 days from confirmation of payment.

Is delivery include in my machine quote?

Delivery is a separate charge to the machine quote and is based on weight, dimensions and shipping distance.

Once I've paid for my machine when will I receive it?

Many of our machines need little customisation and can be shipped to you within 5 days once we receive payment.

For machines that need special customisation we will provide an estimated time of delivery on a case by case basis.

The machine I've requested needs to be shipped from overseas, when can I expect it to land in Australia?

8 to 10 weeks from a deposit being taken.

 Installation

Is installation included in my quoted price?

No, installation is quoted and charged separately to your machine package price.

Can I self install my machine?

Our machines, conveyor and length stop systems are simple to self install and come with instructions for standard set-ups.

A qualified installer should conduct the installation for non standard or customised machine installations

What happens if I run into trouble installing?

We are only a phone call away and more than happy to provide over the phone support. If a service installer is required to be onsite then standard service fees apply.

 Service

How do I get my machine serviced?

Use the Request Service form on this website and we will respond to you within 24 hrs.

How much  will it cost me for a machine service?

Service Fees

Warranty Service - 12 Months FREE
Call Out Fee $95
Half Hr Rate $50

My machine is over 15yrs old, can I still get spare parts and have it serviced?

Many European machine manufacturers were heavily impacted by the Global Financial Crisis and went out of business, as a result spare parts are very hard to source for older machines. The cost of these spares can become uneconomical and consideration of a new machine may be a better option.

If the parts are generic and your machine is fundamentally sound then part replacement and repair may still be suitable. Please contact us to discuss options.

 

 Warranty

What is the warranty period on my machine?

12 months. See Terms and Conditions for further detail.

 Spare Parts

How do I order a spare part?

Please use our spare parts section on this website to order parts. Spare parts are organised by machine type for ease of searching. If your part isn't listed use the Contact Us form and we will source the part for you.

 

What if I'm unsure of the part number?

Search by machine on the websites spare part section.

 Technical

Please see our trouble shooting and tips and tricks pages on this site for technical information for our products.

Machine manuals and machine specific technical information is also found on individual product pages.

 

 Accessories

How can I order accessories?

The easiest way is to order through our website.

For customised orders you may wish to discuss with us over the phone or via email. Please see the contact us page for details.

What accessories do you offer?

A wide range of conveyor systems, length stops saw blades , router cutters, lubricants, manufacturing benches & trollies all ex stock.

 Orders

What if I don't receive my order?

The majority of orders have shipment tracking on them and this is emailed to you. If you haven't received any tracking advice and your goods still haven't arrived after 72hrs please contact us.